General Terms and Conditions (GTC)

Status: August 2026

This English translation is provided for convenience. Only the German version of these terms is legally binding.

These General Terms and Conditions (GTC) govern all legal relationships between:

Claus Creatives, Inh. Huber
Seestrasse 147
8708 Männedorf, Switzerland

(hereinafter “Claus Creatives” or “provider”) and its customers (hereinafter “customer” or “client”). By placing an order with Claus Creatives, the customer accepts these GTC in full and as binding.

These GTC apply to all services, offers and contracts of Claus Creatives, in particular in the following areas:

• Web design and web development
• Creation, maintenance and upkeep of websites
• Online marketing services
• Consulting, branding and graphic design
• Hosting and support services

Deviating or additional terms of the customer are not recognised unless expressly agreed to in writing.

A contract is concluded by:

• written order confirmation,
• acceptance of a quote,
• verbal agreement followed by confirmation by email,
• or by the start of work at the customer’s request.

Unless stated otherwise, quotes are valid for 30 days.

The specific scope of services results from:

• the respective quote,
• written agreements,
• project descriptions and briefings.

Claus Creatives provides the agreed services to the best of its knowledge and belief. Changes to or extensions of the scope of services require a written agreement.

Claus Creatives is entitled to engage third parties (subcontractors) to fulfil the order.

The customer undertakes to:

• provide all necessary information, texts, images and access in good time,
• actively take part in the project,
• give feedback and approvals promptly.

Delays caused by a lack of cooperation on the customer’s part are not the responsibility of Claus Creatives.

The customer guarantees that the content supplied does not infringe any third-party rights.

The prices agreed in the quote apply.

Unless agreed otherwise:

• Hourly rate: CHF 140.00 per hour plus statutory Swiss VAT, invoiced according to actual effort
• Fixed prices according to the written quote

Additional services beyond the agreed scope are invoiced according to effort.

Unless agreed otherwise, invoices are due as follows:

• Partial invoices: 10 days after the invoice date
• Final invoices: 20 days after the invoice date
• Subscriptions / maintenance contracts: in advance

In the event of late payment, Claus Creatives is entitled to:

• suspend ongoing work,
• charge default interest,
• charge reminder fees.

Hosting, domains, external tools or software (e.g. Webflow, Google, plugins etc.) are services of third-party providers.

Claus Creatives accepts no liability for:

• outages of or changes to such services,
• price changes by third-party providers,
• data loss caused by external providers.

Contracts with third-party providers are subject to their respective terms and conditions.

Stated delivery or completion dates are guidelines unless expressly agreed in writing as binding.

Delays due to a lack of cooperation on the customer’s part postpone the dates accordingly.

After completion of a website or project, the customer is obliged to review the work.

If no written notice of defects is given within 14 days, the work is deemed accepted.

Changes after acceptance are charged.

Claus Creatives works carefully and according to the current state of the art.

However, no economic or technical success (e.g. ranking, visitor numbers, increase in sales) is expressly guaranteed.

Defects must be reported in writing. Claus Creatives has the right to remedy them.

Claus Creatives is liable only for damage caused by gross negligence or intent.

In any case, liability is limited to the value of the order.

No liability is accepted for:

• data loss
• outages of third-party providers
• damage caused by software updates
• infringements caused by content supplied by the customer

The customer indemnifies Claus Creatives against third-party claims arising from the customer’s content.

All works created remain the property of Claus Creatives until paid in full.

After full payment, the customer receives a simple right to use the created content, unlimited in time and place.

Source code, design files or working data are only transferred if expressly agreed.

Claus Creatives is entitled to use completed projects as references and to name the customer publicly, including logo and link.

Both parties undertake not to pass on confidential information to third parties. Claus Creatives is liable only for damage caused by gross negligence or intent.

Ongoing assignments (e.g. maintenance, support, care) run for an indefinite period.

Notice period:
30 days to the end of a month, unless agreed otherwise.

For one-off projects, the contract ends once the services have been fully provided.

Claus Creatives reserves the right to change these GTC at any time. Customers will be informed of changes in good time.

Should individual provisions of these GTC be invalid, the validity of the remaining provisions remains unaffected.

Swiss law applies exclusively.

The place of jurisdiction is the registered office of Claus Creatives in Männedorf, Switzerland.